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Refund Policy

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Effective Date: 24/06/2025
Business Name: Fresh Start Housekeeping Solutions
Website: www.freshstarthousekeeping.co.uk

At Fresh Start Housekeeping Solutions, we aim to provide exceptional cleaning services and customer satisfaction. Please review our refund policy below:

1. Service Satisfaction Guarantee

If you are not satisfied with the quality of our cleaning, please notify us within 24 hours of the service. We will return to re-clean the affected areas at no additional cost.

2. Refund Eligibility

We do not offer full or partial refunds for completed services unless:

  • We were unable to deliver the service due to an error on our part, or

  • A re-clean was offered and declined, and a refund is deemed appropriate at our discretion.

Each refund request is reviewed on a case-by-case basis.

3. Cancellations and Refunds

If you cancel your appointment with more than 24 hours’ notice, no charges will apply.

If you cancel with less than 24 hours’ notice, a 50% service charge will apply.
This fee is non-refundable and covers scheduling and preparation costs.

4. Payment Disputes

If you believe you were charged in error or did not receive the agreed-upon service, please contact us immediately at:

Phone: 07711 911 638
Email: freshstarthousekeeping9@gmail.com

We will investigate the issue and respond within 3–5 business days.

5. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • The service was completed as scheduled and no complaint was submitted within 24 hours

  • The client failed to provide access to the property at the time of the appointment

  • Product or allergy issues were not communicated in advance

  • Services were declined during the appointment or prematurely terminated by the client

6. Contact Us

For all refund-related queries, please contact:

Fresh Start Housekeeping Solutions
Phone: 07711 911 638
Email: freshstarthousekeeping9@gmail.com
Website: www.freshstarthousekeeping.co.uk

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