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Privacy Policy

A legal disclaimer

Effective Date: [24th June 2025]

[Fresh Start Housekeeping Solutions] ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation 2016/679 (GDPR).

1. Who We Are

Data Controller:
[Fresh Start Housekeeping Solutions]
[freshstarthousekeeping9@gmail.com]
[07711 911638]
[www.freshstarthousekeeping.co.uk]

We determine the purposes and means of processing your personal data and are therefore considered the “data controller” under GDPR.

2. What Data We Collect

We may collect and process the following types of personal data:

A. Information You Provide Voluntarily

  • Full name

  • Address (for service purposes)

  • Email address

  • Phone number

  • Booking and service details

  • Payment information (processed securely via third-party providers)

  • Any other personal information you provide in communications with us

B. Information Collected Automatically

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Referral source

We collect this data using cookies and analytics tools, such as Google Analytics. See our Cookie Policy for more.

3. Lawful Basis for Processing

Under GDPR, we process your data using one or more of the following legal bases:

  • Performance of a Contract: To provide cleaning services you request

  • Consent: For marketing communications (you can withdraw at any time)

  • Legal Obligation: To comply with applicable tax, accounting, or legal obligations

  • Legitimate Interests: For business operations, such as improving services and responding to inquiries

4. How We Use Your Data

We use your data to:

  • Provide and manage cleaning services

  • Respond to enquiries or requests

  • Communicate appointment confirmations and updates

  • Send invoices and process payments

  • Improve website performance and user experience

  • Send marketing offers (only with your consent)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations.

6. Sharing Your Data

We only share your data when necessary, and only with:

  • Third-party service providers (e.g., payment processors, hosting services)

  • Legal or regulatory authorities when required

  • Contractors or staff responsible for delivering the services

All third parties are required to respect the confidentiality and security of your data and to act in accordance with GDPR.

7. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your privacy rights.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of the personal data we hold about you

  • Right to Rectification – Request correction of inaccurate data

  • Right to Erasure – Request deletion of your data (under certain conditions)

  • Right to Restrict Processing – Ask us to limit processing of your data

  • Right to Data Portability – Request your data in a structured, machine-readable format

  • Right to Object – Object to processing where we rely on legitimate interests

  • Right to Withdraw Consent – Withdraw consent at any time (for marketing, etc.)

  • Right to Lodge a Complaint – File a complaint with your national Data Protection Authority (DPA)

To exercise your rights, contact us at [Insert Contact Email].

9. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure hosting.

10. Cookies

Our website uses cookies to improve functionality and analyze website traffic. You can manage cookie preferences through your browser settings. Please refer to our [Cookie Policy] for more details.

11. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated “Effective Date.”

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fresh Start Housekeeping Solutions
Email: freshstarthousekeeping9@gmail.com

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